Shipping policies are a critical component of e-commerce operations, influencing customer satisfaction and overall business efficiency. A well-defined shipping policy outlines the terms and conditions under which products are delivered to customers, including shipping methods, costs, delivery times, and handling procedures.
One of the primary factors to consider in a shipping policy is the variety of shipping methods available. Common options include standard shipping, expedited shipping, and international shipping. According to the National Retail Federation, approximately 75% of consumers expect free shipping on orders over a certain amount, which can significantly impact purchasing decisions. Therefore, businesses must evaluate their shipping strategies to remain competitive while managing costs effectively.